John Lewis' new strategy makes sense, but Covid could derail its plans
16 November 2020
For many years, John Lewis set a gold standard in retailing. Few could match them for quality, value, presentation and service – attributes that were transferred to food shopping when creating Waitrose.
Recently, however, that tried and tested formula has let the Partnership down, their chain of modern department stores turning from a strength to a weakness.
Read the full article on The Daily Telegraph.