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MUJI introduces mobile self-checkout with MishiPay

Tom Shearsmith
19 October 2020

Japanese household goods and beauty retailer MUJI is to introduce mobile self-checkout solution MishiPay across all UK stores.

The "Scan, Pay, Go" system allows customers to scan items using their smartphone, before paying with a variety of digital payment methods, producing a digital receipt and leaving them free to exit.

In addition to paying without waiting at a checkout, customers will be able to use the tech to check accurate prices, view additional item information and access real-time promotion information.

Shoppers are not required to download the app in order to use the technology, as MishiPay is available on MUJI's mobile website.

David Brice, Managing Director at Muji UK, said: “The in-store experience for customers has always been an important part of the Muji brand, and MishiPay’s mobile self-checkout solution has allowed us to create a new level of convenience. Not only are customers enjoying being able to check out without queuing or touching hardware, but our staff are also more free to help, advise and add real value to the shopping experience rather than processing payments.”

Mustafa Khanwala, Founder and Chief Executive of MishiPay, added: “After our recent successful launches with retailers across Europe it is exciting to see MishiPay now being used in Muji’s stores in prime retail locations around the UK. Muji are dedicated to creating simple, enjoyable customer experiences, so we have been delighted to work with them to roll out a solution that improves both convenience and safety for their shoppers.

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