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One in five of us do it, but is "wardrobing" ever acceptable?

The Guardian
19 September 2019

tep into your local post office during your lunch break and you will see them: queues of shoppers, packages in hand, waiting to return items they have bought online. But not all of the clothes being returned to major retailers will be unworn.

According to a survey, a fifth of shoppers admit to buying items with the intention of wearing them and then returning them. “Wardrobing” is estimated to cost UK retailers £1.5bn, and they are increasingly clamping down on the practice: earlier this year, the online retailer ASOS announced it would blacklist serial returners. We took to the streets of London to find out how common wardrobing really is – and whether the retailers should be worried.

Read the full article on The Guardian here.

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