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Surge in online shopping to spark avalanche of Christmas returns

Daily Telegraph
21 December 2020

Presents worth a record £6.9bn will be sent back to depots after Christmas as millions of people chuck out unwanted gifts following this year's unprecedented online shopping binge.

The spike is down to the boom in e-commerce this year, as well as lockdown restrictions in the run-up to Christmas, which have left shoppers with no choice but to shop online.

Read the full story on The Daily Telegraph.

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