Uniqlo UK apologises for customer service chaos in Covid crisis
29 January 2021
The fashion retailer Uniqlo has apologised after its online operation went into meltdown leaving frustrated customers waiting months for refunds for failed orders.
Loyal customers who have used the Japanese brand for years have described being left in tears after trying to get refunds for missing Christmas presents and partial orders, sent in some cases to completely the wrong address.
Read the full story on The Guardian.